How Buristone got the paperwork out of the evenings and back onto the site.
Buristone's inspectors are good at inspecting. The problem was never the fieldwork — it was everything that had to happen after it. We built a system that captures the visit as it happens, so the report and the quote are almost done before the van leaves the car park.
How a site visit used to run
An inspector would arrive on-site, walk the equipment, and work through the checks from experience. Findings went into a notebook, a voice memo, or a burst of phone photos — whatever was fastest without stopping the job.
The real work started later. Back at the office, often at the end of the day, that scattered evidence had to be turned into a proper report and, where there was work to quote, a priced proposal. One visit, documented twice: once in the field, once from memory.
Where the time and the detail leaked out
None of this was anyone doing a bad job. It's just what happens when the record of a visit lives in three different places and has to be reassembled hours later.
- Findings spread across notes, photos and memory, never in one place
- Reports written up in the evening, when the specifics had gone fuzzy
- Quotes delayed because the report had to come first
- Follow-up calls to the inspector to clarify what a photo actually showed
- Two people's versions of the same visit that didn't quite line up
What we set out to change
We didn't want to change how Buristone's inspectors work — they're good at it. We wanted to remove the second, duplicated documentation job entirely.
- Capture the visit once, on-site, without slowing the inspection down
- Have the report mostly written by the time the visit ends
- Get quotes out the same day, not the same week
- Cut the clarifying calls by keeping the evidence attached to the finding
- Keep a human firmly in charge of what actually gets sent
What we built
A purpose-built system around a pair of enterprise smart glasses — not an off-the-shelf app, but a capture-to-document pipeline shaped around Buristone's own inspection process, templates and rules.
Hands-free capture on smart glasses
The inspector talks through findings and photographs components without putting tools down or fishing for a phone. The glasses see what they see.
A tuned understanding layer
Speech and images are read for what matters to an inspection — the component, the condition, the recommended action — not just transcribed and dumped.
Report & quote drafting
Findings are assembled into Buristone's own report format, and where work is needed, a priced quote is started from the captured detail.
An office review desk
Everything lands in a review screen where a manager checks, edits and approves before anything is sent. Nothing goes out on its own.
How an inspector actually uses it
The whole point was that it fits into the visit rather than interrupting it. Here's what a documented finding looks like now.
- On-site
See and say
The inspector looks at a component and describes what they find. The glasses capture the image and the spoken note together, tagged to that item.
- Live
Structured on the spot
Each finding is sorted as it's made — component, condition, action — so nothing has to be untangled later from a wall of notes.
- Back at base
Review, don't rewrite
A manager opens the drafted report and quote, adjusts anything that needs a human touch, and approves.
- Out the door
Sent same day
The approved report and quote go to the customer while the visit is still fresh — not days later.
Where the data and the results go
Capture is only useful if the output lands where Buristone already works. The system writes into their existing tools rather than becoming another place to check.
What the pilot is showing so far
This is a live pilot, so we're reporting what we're seeing on the ground rather than a polished set of headline figures. A full, measured breakdown will follow once the pilot completes — we only publish numbers we've actually verified.
Same-day
Reports leave with the visit
The write-up that used to wait for a free evening is now largely done by the time the inspector finishes on-site.
Faster
Quotes out sooner
Because the quote builds from the same captured detail as the report, it no longer waits in a queue behind it.
Fewer
Clarifying calls
Evidence stays attached to each finding, so the office rarely has to ring the inspector to ask what a photo meant.
More complete
Documentation
Capturing on-site instead of from memory means fewer gaps and a more consistent, auditable record.
Adopted
Inspectors kept using it
The strongest early signal: after the novelty wore off, the field team chose to keep working this way.
“The part I didn't expect was getting my evenings back. I do the inspection the way I always have — the write-up is just already there when I get back.”
Where it could go next
The pilot is deliberately focused on one process done well. Once it's proven end to end, the same foundation opens up in a few directions.
- Remote expert support, so a senior inspector can see a junior's live feed and guide a tricky call
- Trend analysis across visits, spotting recurring faults on a customer's equipment over time
- Guided inspection routines that walk newer staff through the full checklist hands-free
- Rolling the same capture-to-document approach out to adjacent teams and workflows
Got a process that gets documented twice?
That's exactly where we started with Buristone. Show us one workflow that eats your team's time and we'll walk you through how the same capture-to-document approach would fit — no obligation, no jargon.